Payment & Refund Policy

1. Service Definition

   • This agreement covers remote landscape design services, including design plans, consultations, and revisions as specified in the project scope.

   • All designs are created based on client-provided information, photos, videos, and measurements.

2. Payment Terms

   • Full payment is required at the time of design delivery.

   • The design fee covers all agreed-upon deliverables, including initial designs and specified revision rounds

3. Refund Policy

   • Design fees are non-refundable after any of the following milestones:

   • Initial design concepts have been delivered

   • Client has approved any portion of the design work

   • Multiple design options have been provided for the same area

   • Design revisions have been completed based on client feedback

   • These terms apply regardless of:

     • Decision to pursue design services with another provider

     • Change in project timeline or scope

     • Preference changes after design delivery

       Partial refunds may only be considered if [Company Name] is unable to deliver the agreed-upon design services

4. Project Completion

   • The project is considered complete when either:

     • The client approves the final designs

     • The agreed-upon number of design options and revisions have been delivered

     • 60 days have passed since the last client communication despite reasonable follow-up attempts

5. Design Ownership

   • All delivered designs remain the intellectual property of Gardenette, LLC

   • Upon full payment, the client receives a license to use the designs for their property only